My billing for residents

Open My billing to see the units connected to your account, invoice balances, and account activity for the current community.

Find an invoice

Use the invoice tab to search by invoice or unit and filter for open, overdue, or paid items. Select an invoice number to review its charges, due date, balance, and settled payments.

If a unit or invoice is missing, confirm that you selected the correct community. Then ask a community administrator to verify your unit assignment or ownership record.

Pay online

1. Open an invoice with an outstanding balance.
2. Select Pay online.
3. Enter the amount. You can pay the full balance or a smaller partial amount when permitted.
4. Continue to the Stripe-hosted checkout and complete payment there.
5. Return to the invoice and allow time for the confirmed payment to appear.

Card details are entered on Stripe’s checkout page. A separate processing fee may be shown before you confirm.

Submit a bank transfer

If your community enables this option:

1. Make the transfer using instructions provided by your community.
2. Open the related invoice and select Submit bank transfer.
3. Enter the amount and transfer reference.
4. Upload the requested payment proof and wait for the upload to complete.
5. Submit the details for review.

The invoice remains unpaid while the submission is pending. An authorized community reviewer must confirm receipt before the balance is updated.

Caution

Submitting proof does not move money. Complete the transfer with your financial institution first, and never upload a document containing more account information than the community requires.

Understand account activity

The activity view can include invoices, payments, credits, refunds, and related changes. A payment may be split across invoices, and a credit may be applied later. Contact the community billing team if an amount is unfamiliar; Avelden support cannot independently confirm whether the community received an offline transfer.