Refund Policy

Effective October 9, 2026

This Refund Policy explains how cancellations and refund requests are handled for paid subscriptions to Avelden, a service provided by Trihill LLC (“Trihill,” “we,” “us,” or “our”). It forms part of our Terms of Service.

1. Subscription cancellations

You may cancel a paid subscription at any time through the account-management options made available with the Service or by contacting hello@avelden.com. Unless we state otherwise, cancellation stops future renewals and takes effect at the end of the billing period already paid for. You will continue to have access to paid features until that period ends.

2. Free trials

If your subscription includes a free trial, you must cancel before the trial ends to avoid the first subscription charge. The trial length and the date billing begins are shown when you subscribe. Ending a trial does not result in a refund because no subscription fee has yet been paid.

3. General refund policy

Subscription fees and other charges are generally non-refundable once paid. We do not normally provide prorated refunds or credits for a partially used billing period, periods of account inactivity, unused features, or a cancellation made after a renewal has been processed.

4. Exceptions

We will provide a refund where required by applicable law. We may also approve a refund when we confirm that a charge was duplicated, made in error, or resulted from an unauthorized transaction, or when another written offer from us expressly provides a refund right. Nothing in this Policy limits any non-waivable consumer rights that apply to you.

5. Requesting a refund

To request a refund, email hello@avelden.com promptly after the charge. Include the account or organization name, the email address associated with the subscription, the charge date, and the reason for the request. Do not send full payment-card details. We may request additional information reasonably needed to identify the transaction and assess the request.

6. Processing approved refunds

Approved refunds are returned to the original payment method through our payment provider. Processing times vary by payment method and financial institution. A refund may take several business days to appear after it has been issued.

7. Changes to this Policy

We may update this Refund Policy to reflect changes to the Service, law, or our billing practices. We will post the revised version with an updated effective date. The policy in effect when a charge was made will generally govern that charge, subject to applicable law.

8. Contact

Questions about cancellations or refunds can be sent to hello@avelden.com.